Last updated: June 20, 2024

At Flower And Friends, we strive to provide you with the freshest flowers and highest quality service. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

  1. Returns and Refunds

1.1 Perishable Goods: Due to the perishable nature of flowers, we do not accept returns for fresh floral arrangements. However, if you are not satisfied with the quality of your flowers, please contact us within 24 hours of delivery. We will review your complaint and, if appropriate, offer a replacement or a refund.

1.2 Non-Perishable Goods: For non-perishable items such as vases, flower food, and other accessories, you have the right to return the items within 14 days of receiving them, provided they are unused and in their original packaging.

  1. How to Request a Return or Refund

2.1 Contact Us: To initiate a return or refund, please contact our customer service team at [Your Contact Information] within the stipulated time frame. Please provide your order number, a description of the issue, and any relevant photos of the product.

2.2 Approval: Once your return request is received, we will notify you of the approval or rejection of your return/refund. If approved, we will provide instructions on how to return the item, if applicable.

  1. Refunds Process

3.1 Approval and Processing: If your refund is approved, we will process it within 7-10 business days. The refund will be applied to your original method of payment.

3.2 Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if items are not in their original condition or if they are damaged for reasons not due to our error).

  1. Damaged or Defective Items

4.1 Reporting: If you receive an item that is damaged or defective, please notify us immediately upon receipt at hello@flowerandfriends.ie with your order number and photos of the damaged or defective item.

4.2 Resolution: We will arrange for a replacement or a refund as soon as possible.

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, contact us at hello@flowerandfriends.ie.

  1. Cancellations

6.1 Orders for Fresh Flowers: If you wish to cancel an order for fresh flowers, please contact us as soon as possible. Cancellations must be made at least 24 hours before the scheduled delivery date. Orders canceled within this period will be fully refunded.

6.2 Non-Perishable Goods: Orders for non-perishable goods can be canceled within 24 hours of placing the order for a full refund.

  1. Contact Information

For any questions regarding returns or refunds, please contact our customer service team at:

Full name of legal entity: Flower And Friends LTD
Email address: hello@flowerandfriends.ie.ie
Postal address: 3 George’s Ave, Newtown Blackrock, Blackrock, Co. Dublin, A94 F4W6
Telephone number: (01) 558 6301

We appreciate your business and are committed to ensuring your satisfaction with our products and services.

This returns policy is designed to clearly communicate your processes and ensure customer satisfaction while protecting your business. Make sure to tailor the contact information and any specific details to your actual business operations.